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We ship all across Canada, so no matter where you are, you can enjoy our toys delivered right to your door. Orders are processed and shipped Monday to Friday from 7:00 AM to 8:00 PM, ensuring quick and reliable handling. Shipping costs depend on the destination and are automatically calculated at checkout based on your location and order size.

We currently offer international support only to Finland, allowing customers there to enjoy selected products delivered right to their door. All international orders for Finland are processed and shipped with care to ensure safe and reliable delivery. Shipping times and costs may vary depending on the destination and order size, and will be calculated at checkout before final purchase.

If you need to cancel your order, please contact us as soon as possible after placing it. Orders can only be cancelled if they have not yet been processed or shipped. Once an order has been shipped, it can no longer be cancelled, but you may be eligible for a return according to our return policy. To request a cancellation, include your order number and contact details so our team can assist you quickly.

If you received the wrong order, we’re here to help! Please contact our customer support team as soon as possible with your order number and a brief description of the issue. If possible, include a photo of what you received so we can resolve the problem faster. Once verified, we will arrange for a replacement or correction of your order at no extra cost. We appreciate your patience and will make sure you get the right items as quickly as possible.

If an item you’re looking for is out of stock, don’t worry—it may be restocked soon! We regularly update our inventory and bring back popular products based on demand. You can check the product page for restock updates or contact our team to ask about availability.

We offer a variety of safe and easy payment options to make your shopping experience smooth and secure. You can pay using major credit and debit cards, as well as other secure online payment methods available at checkout. All payments are processed through encrypted systems to keep your information protected.

If you need to update your billing address or payment details, please do so as soon as possible to avoid any issues with your order. You can update your information by logging into your account and editing your payment or billing settings before your order is processed. If your order has already been placed, please contact our support team right away with your order number so we can assist you in making the necessary changes. For security reasons, credit card information cannot be edited after an order is completed.

Gift cards cannot be refunded or exchanged for cash, and any remaining balance can be used for future purchases until the full value is used. Please treat your gift card like cash, as lost or stolen cards may not be replaced.

If you wish to delete your account, please contact our support team with your account details. Once your request is verified, your account and personal information will be permanently removed from our system, except where we are required to keep certain records for legal or security purposes. Account deletion is permanent and cannot be undone.

If you’ve forgotten your password or need to change it, you can reset it easily. Simply go to the login page and click “Forgot Password”, then follow the instructions sent to your email to create a new password. For your security, make sure to choose a strong password that you don’t use for other accounts. If you don’t receive the email, check your spam folder or contact our support team for help.